If you are outside of the United States of America, please read below for very important information about payments and shipping. Please also read Shipping and Returns page before checking out.
Santiago speaks English, Spanish and Portuguese. We can use Google Translate if needed for other languages, so please don’t hesitate to contact us.
INTERNATIONAL PAYMENT OPTIONS
I am sorry, but we do not accept foreign issued credit cards.
Please contact us right away if you have any problems checking out using the methods below.
PayPal is the best option we currently have to process international orders.
Sometimes we have managed to process American Express cards issued by American Express (not by a foreign bank). You can give it a try if you like.
You can place an order and select Money Order as payment method. We will contact you with the information that you need to send us the payment via Western Union. Once we receive the payment we will ship your order.
Canadian Credit Cards
We are able to accept some Canadian Credit Cards. This depends on the issuing bank and agreements between them and our payment processor. You can give it a try if you like.
OUR SHIPPING POLICIES
There are some risks with shipping internationally. Your package may get stuck at your customs department for longer than normal, you may be required to pay custom fees to pick up your package, and it may be difficult to track your package once it leaves the U.S.A. Sometimes orders arrive in a week, other times it can take 2 months or longer. Please take these risks in consideration. We do not issue refunds for shipping costs if a package is sent back to us by customs or the customer.
Face Painting Tips cannot be held responsible for the loss or damage to your order once it is sent out, so Express Mail International Shipping or the addition of Shipping Insurance is strongly advised.
We process orders generally within 24 hours with orders going out Monday-Friday (except for Holidays).
The actual time it will take for you to get your order is hard to determine because of Customs departments in each country. It has taken from a week up to a month or more for international customers to get their orders.
If you check out normally though our online store you will have the option to choose between Priority Mail International and Express Mail International. Read below about the difference between the two options.
We mark customs forms accurately, so that your package will be identified as “Merchandise” with the actual value of your products. We cannot make any exceptions to this.
Check with your government to see if you will be responsible for any duties or fees once your package arrives to your country. Also check for any regulations related to the products we are shipping to you. You are responsible for knowing if the products are in compliance with your country’s regulations, and we are not responsible for packages that get rejected because of a violation to your country’s regulations.
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
*Priority Mail International
-Does not include shipping insurance for orders shipped with Priority Mail Envelopes, but you can buy insurance from our shop.
Insurance is cheap, and international orders are more likely to be lost or damaged, so we highly recommend it! We do not cover lost or damaged items.
-Does not include a tracking number to some countries. If you item gets stuck in customs or lost we will not be able to track it down once it leaves our Customs department.
-Faster delivery from the U.S.A to your countries customs department than Shipping First Class.
*Express Mail International (The safest option)
-Includes up to $200 in USPS shipping insurance to cover lost or damaged merchandise.
– Additional insurance can be added to cover the total value of your order if you purchase the extra insurance on our site.
– Includes a tracking number to monitor the movements of your package from us to your door.
– Faster delivery from the U.S.A to your country than any other option we have available. Your Customs department may still hold your order, which could impact the delivery speed.
*First Class Shipping International (Usually Cheapest, Yet The most risky option)
-Does not include a tracking number.
-Does not include shipping insurance.
-Usually the cheapest shipping option.
-Takes longer than all other shipping options.
– You can buy insurance from our shop.
HOW TO SELECT FIRST CLASS SHIPPING
-If you would like us to calculate if you can save money by shipping First Class, type FIRST CLASS in your comments at checkout. We can let you know if there are any savings and refund your order accordingly if you approve of the method and cost.
-We can calculate your First Class shipping costs before you place your order if you e-mail us at firstname.lastname@example.org with your shipping address and a list of items you wish to purchase.
Contact us if you have any other questions or special requests for shipping to make sure that you get your items as soon as possible.
Thank you so much for taking the time to read everything!
We hope you have a great experience at our store, and make a lot of people happy through your face painting talent!